Last updated July 15, 2026
Returns & Refunds
Return window
Eligible items may be returned within 7 days.
Eligible condition
Unopened and in original packaging
How to start a return
Contact customer service before returning an item. Approved returns are handled shipped back to our fulfillment center.
Return shipping
Customers are responsible for return shipping costs.
Exchanges
Exchanges are not currently offered.
Damaged or incorrect items
Contact support@elvorace.com with the order details and photographs so the issue can be reviewed.
Refunds
Approved refunds are returned to the original payment method within 5–10 business days.