Customer care
Frequently asked questions.
Can I place an order online?
Online checkout is currently unavailable.
Which payment methods are accepted?
Payment methods are not currently available.
Can I change or cancel an order?
Contact customer service as soon as possible. Changes cannot be guaranteed after dispatch.
Where do you ship?
We ship to the United States.
How can I track an order?
Tracking information is not currently available.
How do returns work?
Eligible items may be returned within 7 days. Customers are responsible for return shipping costs.
What if an item arrives damaged or incorrect?
Contact support@elvorace.com with the order details and photographs so the issue can be reviewed.
When will I receive a refund?
Approved refunds are returned to the original payment method within 5–10 business days.
How can I check product availability?
Online inventory status is not currently available.
How is my privacy protected?
Essential browser storage supports cart and privacy choices. Optional analytics remain off unless accepted.
Do your accessories fit every game?
Use the details shown on a product page when available. Compatibility is not guaranteed.